Last updated: October 2026
Information on the processing of your personal data pursuant to Article 13 of the General Data Protection Regulation (GDPR).
I. Scope
This privacy information applies to the website operated by UBN24 GmbH and to personal data processed when you use this website. External websites linked from this website are subject to the privacy information of the respective providers.
II. Controller
The controller responsible for the processing of personal data on this website is:
UBN24 GmbH
Schönstraße 36, 60327 Frankfurt am Main, Germany
Represented by Managing Director Witalij Poljatchek
Phone: +49 173 3911862
Email: sales@ubn24.net
III. Data Protection Officer
A Data Protection Officer is not legally required and has not been appointed. If you have questions regarding data protection, you may contact us using the details provided above.
IV. Hosting
This website is technically operated by UBN24 GmbH on its own server infrastructure in a data center in Frankfurt am Main, Germany.
V. How We Handle Your Data
1. Personal Data
Personal data is information relating to an identified or identifiable natural person. This may include, in particular, names, contact details, IP addresses and other online identifiers.
2. Contact Form, Email and Telephone
If you contact us via the contact form, by email or by telephone, we process the data you provide, in particular your name, email address, telephone number where applicable, and the content of your message, in order to handle your enquiry.
Processing is based on Article 6(1)(b) GDPR where your enquiry relates to entering into or performing a contract. In all other cases, processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in the proper handling of incoming enquiries.
Data entered into the contact form is sent to us by email and is not stored in the website database. Providing your name and email address is required so that we can process and respond to your enquiry; any further information is voluntary. Once your enquiry has been fully processed, we delete it no later than after 12 months unless statutory retention obligations require longer storage.
3. Usage Data and Server Log Files
Whenever this website is accessed, our web server automatically processes technical access data:
- IP address of the requesting device
- Date and time of access
- Requested page or file
- HTTP status code and amount of data transferred
- Referrer URL, if transmitted by the browser
- Browser type and operating system or user agent
The data is processed to provide the website, ensure its security and stability, and detect and prevent abusive access. The legal basis is Article 6(1)(f) GDPR.
Log files are automatically deleted after 14 days unless longer storage is required in an individual case to investigate or clarify a security incident.
4. Spam Protection
To protect the contact form against automated abuse, we use an invisible verification field (“honeypot”). No additional personal data is collected for this purpose, no data is transmitted to external providers, and no additional cookies are set. The legal basis is Article 6(1)(f) GDPR.
5. Cookies and Similar Technologies
We use only technically necessary cookies or storage entries that are required for functions of this website expressly requested by the user. No consent is required for these under Section 25(2) No. 2 TDDDG.
- pll_language – stores the selected language (German/English), retention period: 1 year.
- real_cookie_banner* – stores technical settings of the privacy notice, retention period: 1 year.
Where personal data is processed in this context, processing is based on Article 6(1)(f) GDPR. Our legitimate interest lies in technically providing the selected language and privacy settings correctly.
Documentation of your settings: For the technical management and documentation of your privacy settings, we store a pseudonymous identifier, the time of your decision and the selected settings on our own server. Your IP address is not stored. The entries are automatically deleted after 36 months. The legal basis is Article 6(1)(f) GDPR; our legitimate interest lies in the traceable management of privacy settings. If your browser sends the “Do Not Track” signal, the privacy notice is not displayed.
You can delete or block cookies in your browser settings. You can change or review your privacy settings at any time using the following links:
6. Customer and Contract Data
If you order services from us or have a contractual relationship with us, we process the data required to initiate and perform the contract, provide the services, handle billing and provide customer support.
The legal basis is Article 6(1)(b) GDPR and, where statutory retention or documentation obligations apply, Article 6(1)(c) GDPR.
Contractual and billing documents are retained in accordance with statutory retention periods under commercial and tax law. Depending on the type of document, these may in particular be 6, 8 or 10 years.
Where we process personal data on behalf of a customer and the requirements for processing on behalf of a controller are met, we conclude a data processing agreement with the customer in accordance with Article 28 GDPR.
7. Encryption
This website uses TLS encryption to protect data in transit. You can recognize an encrypted connection by “https://” in your browser’s address bar.
8. Transfers to Third Countries and Automated Decisions
The processing activities described in this privacy information do not involve transfers of personal data to third countries outside the European Union or the European Economic Area. No automated decision-making, including profiling, takes place.
9. Retention Periods
Unless a more specific retention period is stated, we store personal data only for as long as necessary for the respective processing purpose. Data may be stored for a longer period where statutory retention obligations apply or where the data is required for the establishment, exercise or defense of legal claims.
VI. Your Rights
Subject to the applicable statutory requirements, you have in particular the following rights:
1. Right of Access
You may request access to the personal data we process about you in accordance with Article 15 GDPR.
2. Right to Rectification
Under Article 16 GDPR, you may request the correction of inaccurate and completion of incomplete personal data.
3. Right to Erasure
Subject to the requirements of Article 17 GDPR, you may request the erasure of your personal data.
4. Right to Restriction of Processing
Subject to the requirements of Article 18 GDPR, you may request restriction of the processing of your personal data.
5. Right to Data Portability
Where the statutory requirements are met, you have the right to data portability under Article 20 GDPR.
6. Right to Object
Where we process personal data on the basis of Article 6(1)(f) GDPR, you may object to the processing under Article 21 GDPR on grounds relating to your particular situation.
7. Withdrawal of Consent
You may withdraw consent that you have given at any time with effect for the future in accordance with Article 7(3) GDPR.
8. Right to Lodge a Complaint
If you believe that the processing of your personal data infringes data protection law, you may lodge a complaint with a data protection supervisory authority in accordance with Article 77 GDPR.
The supervisory authority responsible for UBN24 GmbH is:
Hessian Commissioner for Data Protection and Freedom of Information
Wilhelmstraße 7, 65185 Wiesbaden, Germany
PO Box 3163, 65021 Wiesbaden, Germany
datenschutz.hessen.de
To exercise your rights, you may contact us at sales@ubn24.net.
VII. Updates to This Privacy Information
We update this privacy information if our website, the technologies used, processing activities or legal requirements change. The version published on this website at the relevant time applies.